24 February 2012 Last updated at 02:16 ET
Lloyds Banking Group made a loss of £3.5bn for the year to 31 December after setting aside £3.2bn to cover PPI claims.
In 2010 the bank, which is 41% owned by the UK taxpayer, made a pre-tax profit of £281m.
Lloyds said its bonus pool for 2011 was £375m, down 30% against 2010.
The bank informed investors last year that it was setting aside more than £3bn to cover the cost of mis-selling payment protection insurance (PPI).
It was sold as covering loan repayments should someone lose their job.

24 Feb, 2012
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Source: http://www.bbc.co.uk/go/rss/int/news/-/news/business-17151214
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